Support
Help with accounts, invitations, notifications, and band scheduling.
Contact
Email support@canweplayit.com for help. We respond to all messages within one business day.
Quick Fixes
Before reaching out, these common fixes may get you moving again:
| Problem | Solution |
|---|---|
| Invitation link did not work | Install the app first, then tap the invitation link again. |
| Availability is not syncing | Wait for a connection and the app will sync automatically. Force-close and reopen the app if the issue continues. |
| Push notifications are not arriving | Check your device notification settings for CanWePlayIt, then check Profile > Notification Preferences inside the app. |
| Forgot password | On the login screen, tap Forgot Password and follow the reset instructions. |
| Need to change an email address | Use the email-change flow in Profile. Contact support if you cannot access your account. |
Guides
Privacy and Account Deletion
Read the Privacy Policy for details about how CanWePlayIt handles information.
You can delete your account from the mobile app under Profile. If you cannot access the app or need help deleting an account, visit Account Deletion or email privacy@canweplayit.com.